SÉVAIRE Store Policies

These policies apply to purchases made through SÉVAIRE.

Shipping

We currently ship to the United Kingdom.

Tracked UK delivery costs £3.99 for orders under £25 and is free for orders of £25 or more.

Delivery estimates depend on the product, fulfilment location, carrier, customs procedures and other circumstances outside our direct control. Tracking information will be provided when available after dispatch.

Please make sure your delivery details are complete and accurate before placing your order. If an order has already entered fulfilment, we may no longer be able to change the address.

Returns & Your Right to Cancel

If you buy online as a consumer, you generally have 14 days after receiving eligible goods to tell us that you wish to cancel your purchase without giving a reason.

After notifying us, you generally have a further 14 days to return the eligible goods. Please contact us before returning an item so we can provide the correct instructions.

For change-of-mind returns, you are generally responsible for the direct return shipping cost where permitted by law. Products should only be handled as much as reasonably necessary to inspect their nature, characteristics and functioning. A deduction may be made for loss in value caused by handling beyond that where legally permitted.

Where cancellation rights apply, statutory rights are not affected because an item was purchased during a sale or promotion.

Hygiene Exception

Certain sealed products may be exempt from the right to cancel after the seal has been broken where the product is genuinely unsuitable for return for health-protection or hygiene reasons and the exception is legally applicable. This does not affect your rights where goods are faulty, damaged or not as described.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incomplete or incorrect, contact us as soon as possible at info@sevairebeauty.com. Please include your order number, a description of the issue and, where helpful, clear photos or a video so we can assess the problem quickly.

We will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, repair or refund. We may not require a damaged or defective item to be returned when a replacement is appropriate.

Order Cancellations

If you want to cancel or change an order before dispatch, contact us as soon as possible. If fulfilment has already started, we may no longer be able to stop the shipment. Any statutory cancellation rights that apply remain unaffected.

Refunds

Approved refunds are issued to the original payment method. Where a statutory cancellation right applies, refunds will be processed within the legally required timeframe and will include the standard outbound delivery charge where required by law. We may wait until returned goods are received, or until you provide evidence that they have been sent back, where the law allows this.

Product Information & Beauty Disclaimer

We make reasonable efforts to keep product descriptions, images, specifications and colours accurate. Minor variations may occur due to screens, lighting, manufacturing batches or packaging updates.

Beauty and skincare information on SÉVAIRE is provided for general cosmetic and informational purposes. Unless explicitly stated and legally authorised, our products are not intended to diagnose, treat, cure or prevent medical conditions. Individual experiences may vary. Follow the instructions supplied with each product and stop use if irritation or an adverse reaction occurs.

Privacy & Complaints

For privacy requests, complaints or questions about an order, delivery, return, refund or product, contact info@sevairebeauty.com.

Contact & Company Information

Brand: SÉVAIRE
Registered business name: E-Commerce GJA
Address: Dennerode 46, 5709 HV Helmond, The Netherlands
KVK: 94146403
VAT ID: NL003774091B35
Email: info@sevairebeauty.com